Faculty Member

Dr. Selim Ahmed

Head of the Department

Master of Management - – International Islamic University Malaysia (IIUM), Malaysia
Ph.D. in Business Administration (Major in Quality Management), International Islamic University Malaysia

ORCID: https://orcid.org/0000-0002-0361-6797

Google Scholar: https://scholar.google.com/citations?user=PEOIE-8AAAAJ&hl=en

Research Gate: https://www.researchgate.net/profile/Selim_Ahmed7

Researcher ID: C-2132-2013

Short Biography:

Dr. Selim Ahmed is an Associate Professor and Head of Business School, World University of Bangladesh. Previously he worked at the International University of Agadir (Universiapolis), Morocco as an Assistant Professor. He received his Ph.D. in Business Administration and Master of Management degree from International Islamic University Malaysia (IIUM). His PhD title was “Lean Six Sigma and Its Effect on Quality Performance in Malaysian Hospitals”

Dr. Ahmed has published several books, chapters, and many articles in the top peer-reviewed journals. He is the Consulting Editor for Hospital Topics (Taylor & Francis)Guest Editor for Transnational Corporations Review (Taylor & Francis), Associate Editor for Iranian Journal of Management Studies (publish by University of Tehran) and Article Editor for Sage Open (Sage Publishing). He is the editorial advisory board member for International Journal of Business and Systems Research, IIUM Journal of Case Studies in ManagementIndian Journal of Finance and BankingInternational Journal of Accounting & Finance ReviewQOR NewsletterInternational Journal of Operations Management, American International Journal of Supply Chain Management and others

Dr. Ahmed has reviewed 215 manuscripts for 63 peer-reviewed journals (Scopus & Web of Science). According to the Publons 2020 rankings, Dr. Ahmed was the Top Global Reviewer in the area of Behavioral Sciences (Rank 2), Organizational Behavior (Rank 2), Healthcare Management (rank 3) Business & Economics (Rank 5), Quality Management (Rank 6) and Business Management (Rank 8). In 2018, he received the “Top Peer Reviewer Award” from Publons. In 2015, he received the “Best Paper” award from 12th Academy for Global Business Advancement (AGBA) Conference, Kuantan, Malaysia. 

Dr. Ahmed is the “Chief of Marketing Plan & Moderator” of 4th Global Conference on Creating Value, 2021 Organized by University of South Florida, USA. He was the “Secretary” for 12th International Symposium on the Analytic Hierarchy Process (ISAHP, 2013), Malaysia. He was invited by many higher educational institutes to conduct training, workshop, and lecture on research methodology, data analysis, and other topics in Malaysia, Morocco, Canada, Kuwait and Bangladesh. His research area includes Quality Management, Service Management, Healthcare Management, Organizational Behavior, Human Resource Management &, etc. 

Journal Section
  1. Ahmed, S., Mohiuddin, M., Rahman, M., Tarique, K.M. and Azim, M. (2021). The impact of Islamic Shariah compliance on customer satisfaction in Islamic banking services: mediating role of service quality. Journal of Islamic Marketing. Vol. ahead-of-print No. ahead-of-print.

  2. Ahmed, S., Manaf, N.H.A. and Islam, R. (2021). Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals. International Journal of Healthcare Management, Vol. 14, No. 1, pp.236-244.

  3. Ahmed, S., Islam, R. and Al Asheq, A. (2021). Prospective Customers’ Behavioural Intention towards Islamic Microfinance Services in Bangladesh. Institutions and Economies, Vol. 13, No. 2, pp. 101-123.

  4. Ahmed, S., Choudhury, M.M., Ahmed, E., Chowdhury, U.Y. and Al Asheq, A. (2020). Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money. The TQM Journal. Vol. ahead-of-print No. ahead-of-print.

  5. Islam, R., Ahmed, S., Rahman, M. and Al Asheq, A. (2020). Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector. The TQM Journal. Vol. ahead-of-print No. ahead-of-print.

  6. Ahmed, S. (2019). Integrating DMAIC approach of Lean Six Sigma and theory of constraints toward quality improvement in healthcare. Reviews on environmental health, Vol. 34, No. 4, pp.427-434.

  7. Ahmed, S.Abd Manaf, N.H. and Islam, R. (2019). Effects of Six Sigma initiatives in Malaysian private hospitals. International Journal of Lean Six Sigma, Vol. 10, No. 1, pp. 44-57.

  8. Tanu, D.R., Ahmed, S. and Latif, W.B. (2019). Assessing customer-based brand equity and brand competitiveness of an electronic company in Bangladesh. Journal of Research in Marketing, Vol. 10, No.1, p.758 -765. 

  9. Khan, M.R., Latif, W.B., Ahmed, S. and Hira, M.A. (2019). Practices of Islamic Ethics in the Electronics Industry in Bangladesh: A Study on Minister Hi-Tech Park Electronics Ltd. International Journal of Islamic Business & Management, Vol. 3, No. 1, pp.1-13.

  10. Ahmed, S.Abd Manaf, N.H. and Islam, R. (2018). Effect of Lean Six Sigma on quality performance in Malaysian hospitals. International Journal of Health Care Quality Assurance, Vol. 31 No. 8, pp. 973-987.

  11. Ahmed, S.Abd Manaf, N.H. and Islam, R. (2018). Measuring Lean Six Sigma and quality performance for healthcare organizations. International Journal of Quality and Service Sciences, Vol. 10, No. 3, pp. 267-278.

  12. Tanu, D.R., Ahmed, S. and Latif, W.B. (2018). Measuring Customer-Based Brand Equity and Brand Competitiveness: An Empirical Study of Minister Brand in Bangladesh. Journal of International Business and Management, Vol. 1, No. 3, pp.1-14.

  13. Ahmed, S.Tarique, K.M. and Arif, I. (2017). Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector. International Journal of Health Care Quality Assurance, Vol. 30 No. 5, pp. 477-488.

  14. Ahmed, S.Abd Manaf, N.H. and Islam, R. (2017), "Measuring quality performance between public and private hospitals in Malaysia", International Journal of Quality and Service Sciences, Vol. 9 No. 2, pp. 218-228.

  15. Ahmed, S., Islam, R. and Mohiuddin, M. (2017). Service quality, Shariah compliance and customer satisfaction of Islamic banking services in Malaysia. Turkish Journal of Islamic Economics, Vol. 4, No. 2, pp.71-82.

  16. Latif, W.B., Ahmed, S., Mahmud, S., Jalil, M.A. and Suchana, S.U.A. (2017). Prospects and Constraints of Tourism Sector in Bangladesh: An Analysis. International Journal of Ethics in Social Sciences, Vol. 5, No. 2, pp. 73- 81.

  17. Aliyu, S.,  Muhammad, A.D. and Ahmed, S. (2017). Entrepreneurship Development in Polytechnics: A study of Students’ ,Motivation in Federal Polytechnic Bauchi, Nigeria. Bayero Journal of African Entrepreneurship Studies, Maiden Edition, June 2017. (Published from Bayero University, Kano)

  18. Islam, R., Ahmed, S. and Tarique, K.M., 2016. Prioritisation of service quality dimensions for healthcare sector. International Journal of Medical Engineering and Informatics, Vol. 8, No. 2, pp.108-123.

  19. Abdul Rahman, R.Muhammad, A.D.Ahmed, S. and Amin, F. (2016). Micro-entrepreneurs’ intention to use Islamic micro-investment model (IMIM) in Bangladesh. Humanomics, Vol. 32 No. 2, pp. 172-188.

  20. Masud, M.M., Ahmed, S., Rahman, M. and Akhtar, R. (2016). Measuring psychological effects and internet addiction towards academic performance of tertiary students in Malaysia. International Journal in Business and Technology, Vol. 9 No. 1, pp.991-1002.

  21. Islam, R.Ahmed, S. and Razak, D.A. (2015). Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia. International Journal of Quality and Service Sciences, Vol. 7, No. 4, pp. 424-441.

  22. Ahmed, S. and Rahman, M. (2015). The effects of marketing mix on consumer satisfaction: A literature review from Islamic perspective. Turkish Journal of Islamic Economics, Vol. 2, No. 1, pp.17-30.

  23. Zulkarnain, K., Ahasanul, H. and Selim, A. (2015). Key success factors of online food ordering services: an empirical study. Malaysian institute of Management, Vol. 50, No. 2, pp.19-36.

  24. Muhammad, A.D., Aliyu, S. and Ahmed, S. (2015). Entreprenuerial intention among Nigerian university students. American Journal of Business Education (AJBE), Vol. 8, No. 4, pp.239-248.

  25. Ismail, A. and Ahmed, S. (2015). Employee perceptions on reward/recognition and motivating factors: A comparison between Malaysia and UAE. American Journal of Economics, Vol. 5 No.2, pp.200-207.

  26. Islam, R. and Ahmed, S. (2014). Do managers and employees perceive motivating factors differently in Malaysia? International Journal of Business and Systems Research, Vol. 8 No. 1, pp.72-90.

  27. Ahmed, S. and Masud, M.M. (2014). Measuring service quality of a higher educational institute towards student satisfaction. American journal of educational research, Vol. 2 No. 7, pp.447-455.

  28. Ahmed, S., Manaf, N.H. and Islam, R. (2013). Effects of Lean Six Sigma application in healthcare services: a literature review. Reviews on environmental health, Vol. 28 No. 4, pp.189-194.

  29. Hazilah Abd Manaf, N.Ahmad, K. and Ahmed, S. (2013). Critical factors of service quality in a graduate school of Malaysia. International Journal of Quality and Service Sciences, Vol. 5 No. 4, pp. 415-431.

  30. Ahmed, S. and Islam, R. (2012). Students' Perception on Library Service Quality: A Qualitative Study of IIUM Library. Journal on Educational Psychology, Vol. 6, No. 2, pp.19-29

SL Collaboration & Membership Name Type Membership Year Membership Expire Year
1 Asia Pacific Journal of Public Health Reviewer 2020
2 BMC Public Health Reviewer 2019
3 BMC Health Service Research Reviewer 2019
4 International Journal of Lean Six Sigma Reviewer 2018
5 Business Process Management Journal Reviewer 2020
6 TQM Journal Reviewer 2020
7 Internet Research Reviewer 2017
8 PLOS ONE Reviewer 2019
9 Environmental Quality Management Reviewer 2021
10 Performance Improvement Quarterly Reviewer 2021
11 International Journal of Health Planning and Management Reviewer 2020
12 Health Policy and Technology Reviewer 2020
13 Journal of Hospitality and Tourism Management Reviewer 2020
14 Computers in Human Behavior Reviewer 2016
15 Journal of Cleaner Production Reviewer 2017
16 Journal of Non-Profit and Public Sector Marketing Reviewer 2019
17 International Journal of Healthcare Management Reviewer 2019
18 Production and Planning Control Reviewer 2019
19 Total Quality Management and Business Excellence Reviewer 2017
20 International Journal of Operations Management Editorial Advisory Board Member 2020
21 International Journal of Entrepreneurship & Development Studies Editorial Board Member 2018
22 QOR Newsletter, Canada Editorial Advisory Board Member 2020
23 International Journal of Accounting & Finance Review Editorial Board Member 2020
24 Indian Journal of Finance and Banking Editorial Board Member 2020
25 Operations Management (Cambridge Scholars Publishing) Editorial Advisory Board Member 2018
26 IIUM Journal of Case Studies in Management Editorial Advisory Board Member 2018
27 International Journal of Business and Systems Research Editorial Board Member 2018
28 American International Journal of Supply Chain Management Associate Editor 2021
29 Jurnal Sistem dan Manajemen Industri Associate Editor 2018
30 SAGE Open Article Editor 2020
31 Transnational Corporations Review (Taylor & Francis) Guest Editor 2020 October 2021
32 Hospital Topics (Taylor & Francis) Consulting Editor 2020
SL Award Title Award Type Year Country
1 Bronze Medal IIUM Research, Invention Exhibition 2013 Malaysia
2 Excellent Researcher Award (Nominated) 2nd International Academic and Research Excellence Awards 2020 India
3 Best Paper Award 12th Annual World Congress, Academy for Global Business Advancement (AGBA) 2015 Malaysia
4 Top Peer Reviewer Award Publons 2018 UK
SL Certificate Title Institution Year Country
1 How to respond to reviewers' comments Researcher Academy (Elsevier) 2020 Netherlands
2 How your research can make an impact on society Researcher Academy (Elsevier) 2020 Netherlands
3 Excellence in Business Education – The ACBSP Accreditation ASBM University 2020 India
4 Accreditation and Rankings QS –I.GAUGE 2020 India
5 Converting from face-to-face delivery to online delivery ACBSP 2020 USA
6 How to Prepare & Support Learners & Instructors Innovative Educators 2020 USA
7 Moodle 3.5 Basics – 4 Weeks Moodle 2018 Australia
8 Course Learning Outcome Revision and Mapping ACBSP 2020 USA